New Mexico State Judiciary Job Opening
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Administrative Office of the Courts
Case Manager #10111169-23200, Term, Full-Time in Albuquerque, NM
Opening Date: 06-06-2019 -
Job Pay Range: II: $19.231 - $30.049 hourly
Target Pay Range/Rate: $19.231 - $24.039 hourly
SUMMARY: The Assisted Outpatient (AOT) Program is a new civil court program to facilitate the delivery of community-based behavioral health treatment to adults with serious mental illness who are found by a judge, in consideration of prior incarcerations or hospitalizations, to be unlikely to adhere to prescribed treatment on a voluntary basis. Under general supervision, the Case Manager will perform highly skilled support work in a court setting, to include but not limited to: monitoring the filing of AOT petitions, process reports, maintain the case list, compile lists for statistics and coordinate court calendars. The Case Manager will also oversee and track a participant’s court-ordered treatment, attend related court proceedings and staff meetings, and prepare detailed oral and written reports. The Case Manager will provide case management support, participate in best practices development with the court, participate and attend trainings, community outreach and education related to court programs. In addition, this position may perform administrative activities and provide customer service as assigned.
Education: Bachelor’s Degree in social work, criminal justice, social sciences or a related field from an accredited college or university.
Education Substitution: None.
Experience: Three (3) years experience in case management.
Experience Substitution: None.
Other: Completion of a stringent post offer background investigation may be required (i.e. work history, criminal record, driving record, etc.). May be required to obtain and maintain National Crime Information Center (NCIC) certification within six (6) months of hire.
Knowledge: Broad knowledge of court-ordered rehabilitation or support programs, sentencing guidelines, treatment options and available community services; New Mexico law, civil and criminal procedure; local court rules, policies and procedures, operations and structure; case management; legal terminology; safety, security and confidentiality practices; substance abuse and mental health counseling and treatment; community resources available for the homeless and veteran populations; mediation techniques and conflict resolution; investigative techniques; proper English usage, grammar and punctuation; computer software applications (i.e., word processing, spreadsheets, databases, court case management system, e-mail and Internet); general office practices and equipment (i.e., filing systems; telephone, printer, copier, fax, and scanner); drug screening methods; electronic monitoring equipment and technology.
Skill & Ability: Demonstrated skill in working independently and managing time effectively while handling a high-volume workload in an environment subject to frequently changing priorities and high stress; communicating effectively both orally and in writing with diverse parties; report writing; maintaining confidentiality; being organized, critical thinking and able to analyze and solve problems, establishing priorities and meeting deadlines; active listening; dealing with people respectfully and diplomatically; maintaining accurate files and records; attention to detail; utilizing good judgment in making decisions and recommendations; and solve problems; knowing when to seek assistance; collaborating with other staff; speaking publicly and presenting information clearly and concisely; recognizing and appropriately responding to safety and security issues; maintaining patience, professional demeanor and composure while dealing with individuals under the influence of alcohol or drugs; using conflict resolution or verbal de-escalation techniques; working effectively with diverse socio-economic, cultural backgrounds and sometimes difficult clientele; understanding of and sensitivity to the needs of the homeless and veterans populations; and recognizing important case facts that need to be documented in case file or may need further action. Ability to be empathetic, impartial, fair and objective with all involved parties and provide services regardless of race, national origin, gender, sexual orientation, religion, mental and physical abilities, socioeconomic status or any other protected status; receive and follow directions and apply relevant policies and procedures to assigned work; establish effective and cooperative working relationships in a complex and rapidly changing environment; learn quickly and retain information; work as a team member; operate program monitoring equipment; utilize a computer effectively in word processing, spreadsheets, case management systems and other software; perform multiple tasks; proof read and edit your own work.
Work Environment and Physical Demands: The following functions are representative of the work environment and physical demands an employee may expect to encounter in performing tasks assigned to this job. Work is performed in an office, court, field, or detention facility and may be performed in a field setting. Travel may be required in the course of work (including meeting attendance and training) and a valid New Mexico driver’s license is required. Work is performed in an often fast-paced and stressful work environment. The noise level in the work environment is usually moderate to noisy. The employee may be exposed to hostile or violent situations that may arise when dealing with individuals involved or associated with court cases, disturbing or hazardous court exhibits and contagious health conditions. Frequent exposure to unpleasant situations in jails and when interviewing defendants who are experiencing significant stress, are mentally unstable, hostile, or intoxicated, or have infectious diseases. The employee must regularly interact positively with co-workers, clients and the public; work under severe time constraints and meet multiple demands from several people. The work requires prolonged use of computers. While performing the duties of this job, the employee is regularly required to perform repetitious hand, arm and finger motions as well as use manual/finger dexterity, sit for long periods of time, stand and walk often; kneel and stoop; and talk and hear. The employee is frequently required to read typed and/or hand written material; and lift and/or move, push, pull or carry up to 25 pounds. The employee is expected to be punctual and to adhere to assigned work schedule. As assigned the employee may be required to work nights, weekends and holidays; overtime may be required. The employee may be exposed to fluctuating outdoor and building temperatures.
BENEFITS* Leave Annual and sick leave are accrued by regular, full-time employees at the rate of 4.62 hours annual and 3.69 hours sick leave, per bi-weekly pay period. A total of ten paid holidays per calendar year. Group Health Insurance Blue Cross Blue Shield Dual Option Point of Service Plan (PPO) (HMO) Presbyterian Health Regional Health Maintenance Organization (HMO) The Health Insurance Plans provide comprehensive services for you and your family for illness and injury (not arising in connection with your employment). Group Life, AD&D and Disability Insurance $50,000 of Basic Life, $50,000 of Accidental Death and Dismemberment and Short and Long Term Disability Insurance. Group Dental Insurance Delta Dental - The dental option provides preventive, basic, major, or orthodontic dental care and treatment. Group Vision Insurance Davis Vision - The plan is designed to provide for regular eye examinations and benefits toward vision care expenses including glasses or contact lenses. Public Employees' Retirement Association Employees of affiliated public employers are required to become members of the P.E.R.A. as a condition of their employment. The contribution amount is 8.92 percent of your gross bi-weekly earnings. Voluntary retirement is attained with 30 or more years of credited service, at any age. *All benefits are subject to change.
Apply at or send application or resume supplemental form and proof of education to the above address. Applications not including copies of information requested on the employment application will be rejected.
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STATE OF NEW MEXICO
SECOND JUDICIAL DISTRICT COURT
HUMAN RESOURCE OFFICE
400 Lomas Blvd. NW (Third Floor/Room 325)
Albuquerque, NM 87102
The Second Judicial District Court is an Equal Opportunity Employer and applicants selected for an interview must notify the Human Resource Division of the need for an accommodation.
EQUAL OPPORTUNITY EMPLOYER